Refund policy
At Modenly.quest, we want every household purchase to arrive ready for the work it was chosen to do. Whether you are organizing laundry with a reusable laundry bag or making everyday clothing care easier with a drying rack, we understand that practical household products need to arrive in dependable condition and match what was ordered.
This Return and Refund Policy explains when a product may be returned, how to request assistance, and how refunds or replacements are handled.
1. Scope of This Policy
This policy applies to merchandise purchased through Modenly.quest, including:
- Laundry bags and laundry organizers;
- Drying racks and clothes-drying equipment;
- Related laundry-care accessories offered through the Website; and
- Other household products specifically identified as eligible for return.
Nothing in this policy is intended to restrict any consumer right that cannot lawfully be waived under applicable federal or Illinois law.
2. Eligible Returns
Unless a product listing states a different return condition, customers may request a return within 30 calendar days after delivery for an ordinary discretionary return.
A return or remedy may also be available when merchandise:
- Arrives damaged;
- Is defective or materially fails to function as reasonably described;
- Is materially different from the product ordered;
- Is the wrong product, size, configuration, or quantity;
- Arrives with a missing essential component;
- Becomes damaged during shipment; or
- Qualifies for a remedy under applicable law.
For ordinary discretionary returns, the merchandise should generally be unused and in resalable condition. Where a product is defective, damaged, or incorrectly shipped, we will evaluate the situation based on the circumstances rather than mechanically applying ordinary-condition requirements.
3. Product-Specific Considerations
Laundry products are often used in active household environments. Before returning a laundry bag or drying rack, please ensure that the item is reasonably clean and free from stains, strong odors, excessive pet hair, or other conditions unrelated to the reported issue.
For drying racks, please do not attempt to repair, weld, cut, bend, or materially modify the product before requesting a return. Alterations can make it difficult to determine whether the reported issue originated with the product or with subsequent use.
If the merchandise is defective upon arrival, please stop using it and contact us promptly.
4. Damaged or Incorrect Merchandise
If your package arrives visibly damaged, please retain the shipping carton, protective materials, labels, and other packaging when reasonably possible.
For a damaged, defective, or incorrect shipment, please email:
Include:
- Your name;
- Order number;
- Date of purchase;
- Product name;
- Description of the issue;
- Photographs showing the merchandise and, when relevant, the shipping packaging; and
- Any other information reasonably necessary to investigate the matter.
Photographs are especially helpful when a product has arrived bent, cracked, torn, broken, incomplete, or otherwise damaged.
5. Return Authorization
Please contact us before sending merchandise to the return address.
Do not automatically ship a product back merely because you have submitted a return request. We may provide return instructions based on the nature of the product and the reason for the return.
The designated return address is:
Pastoral Leadership Institute
209 E Liberty Dr
Wheaton, IL 60187
United States
6. Return Shipping Costs
For an ordinary discretionary return, the customer may be responsible for return shipping costs unless otherwise stated at the time the return is approved.
When merchandise is confirmed to have been defective, damaged in transit, incorrectly shipped, or otherwise subject to a remedy for which the customer should not reasonably bear the return expense, we may provide return instructions or otherwise address the shipping cost as appropriate.
7. Refunds
Once an approved return is received and evaluated, an eligible refund will generally be issued to the original payment method.
Refund processing may include:
- Receipt of the returned merchandise;
- Verification of the product and condition;
- Confirmation that the return qualifies under this policy or applicable law;
- Approval of the refund; and
- Submission of the refund through the applicable payment method.
The time required for the refund to appear in a customer's account may depend on the bank, card issuer, payment processor, or other financial institution.
8. Partial Refunds
A partial refund may be appropriate where only part of an order is eligible for a remedy or where a particular circumstance supports a partial adjustment.
Any such adjustment will be communicated as clearly as reasonably possible before it is processed.
9. Exchanges and Replacements
Where practical, we may offer a replacement instead of a monetary refund for defective, damaged, or incorrectly shipped merchandise.
Replacement availability depends on inventory. If an identical replacement is unavailable, we may discuss another appropriate resolution, including a refund where applicable.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
Cancellation requests cannot always be guaranteed after an order has entered fulfillment or been shipped. If an order can no longer be canceled, the customer may instead use the applicable return procedure after delivery.
11. Illinois Consumer Protection
Our return, refund, pricing, product-description, and customer-service practices are intended to comply with applicable Illinois consumer protection requirements, including the Illinois Consumer Fraud and Deceptive Business Practices Act, 815 ILCS 505.
Nothing in this policy is intended to authorize false, misleading, unfair, or deceptive representations concerning merchandise, pricing, availability, shipping, refunds, or consumer rights.
Where Illinois or federal law provides a consumer with rights or remedies that cannot be waived by contract, those rights remain unaffected by this policy.
12. Policy Changes
We may update this Return and Refund Policy when our products, procedures, payment systems, or legal obligations change. The version in effect at the time of the relevant transaction will generally govern that transaction, subject to applicable law.
13. Contact
Questions about a return, refund, replacement, or damaged shipment may be directed to:
Pastoral Leadership Institute
209 E Liberty Dr
Wheaton, IL 60187
United States
Contact Person: VINCENT JAMES CAPOGNA
Email: [email protected]