Shipping policy

Modenly.quest is committed to making the delivery process as straightforward as the products we sell. Whether an order contains a laundry bag for keeping clothing organized or a drying rack for everyday garment care, this Shipping Policy explains how orders are processed and what customers can expect after checkout.

1. Shipping Charges

We offer free shipping on qualifying orders.

However:

Orders under $10.00 are charged a $5.99 shipping fee.

Any applicable shipping charge should be displayed during the checkout process before the order is finalized.

2. Order Processing

After an order is submitted, it may pass through several stages:

  1. Order receipt;
  2. Payment authorization;
  3. Inventory verification;
  4. Product preparation;
  5. Packaging;
  6. Carrier handoff; and
  7. Transportation to the delivery address.

An order confirmation means that the order has been received. It does not necessarily mean that the package has already been packed or handed to a carrier.

Processing time can vary depending on inventory, order volume, weekends, holidays, system availability, and other operational circumstances.

3. Delivery Estimates

Delivery timing depends on factors such as:

  • Shipping destination;
  • Carrier network;
  • Transportation conditions;
  • Weather;
  • Seasonal volume;
  • Holidays;
  • Address accuracy;
  • Package dimensions and handling requirements; and
  • Other circumstances outside our reasonable control.

Any delivery estimate displayed during checkout or provided after purchase is an estimate rather than an absolute guarantee unless expressly stated otherwise.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please carefully review:

  • Recipient name;
  • Street number;
  • Street name;
  • Apartment, suite, unit, or building information;
  • City;
  • State;
  • ZIP code; and
  • Any other information required for successful delivery.

If an incorrect address is submitted, contact [email protected] as soon as possible.

Once a package has entered the carrier network, an address change may not be possible.

5. Tracking

Where tracking is available, tracking information may be provided after the package has been processed and handed to the carrier.

Carrier tracking information may update in stages. A package may temporarily show no movement while it is being transported between facilities or awaiting its next scan.

6. Delayed Shipments

Delivery delays may occur because of:

  • Severe weather;
  • Flooding, storms, or natural disasters;
  • Carrier congestion;
  • Holiday shipping volume;
  • Transportation interruptions;
  • Address problems;
  • Facility closures;
  • Regional disruptions;
  • Technical problems;
  • Customs or regulatory issues where applicable; or
  • Other circumstances beyond reasonable control.

A delay does not automatically mean that a package has been lost.

7. Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, please check common delivery locations and, where appropriate, ask household members, building management, neighbors, or other authorized recipients.

If the package remains missing, contact us at [email protected] with your order number and delivery information so the matter can be reviewed.

8. Damaged Packages

If merchandise arrives damaged, please take photographs of:

  • The product;
  • The shipping box or mailer;
  • Any visible damage to packaging;
  • Shipping labels; and
  • Internal protective materials when relevant.

Keep the packaging until the issue has been reviewed when reasonably possible.

Damaged merchandise may qualify for a replacement, refund, or another appropriate remedy under the Return and Refund Policy and applicable law.

9. Undeliverable or Returned Shipments

A package may be returned by a carrier because of an incomplete address, refusal, inability to access a delivery location, repeated delivery attempts, or other carrier-designated reasons.

If a package is returned to us, we may contact the customer regarding available options.

Any additional shipping charge associated with resending an order may depend on the circumstances, including whether the original delivery problem resulted from an incorrect or incomplete address supplied by the customer.

10. Multiple Shipments

An order containing multiple products may, where operationally necessary, be fulfilled in more than one package.

If items ship separately, tracking information may become available at different times.

11. Product Restrictions

Certain delivery destinations may be subject to carrier limitations, geographic restrictions, or other logistical conditions.

If an order cannot reasonably be delivered to the provided destination, we may contact the customer to discuss available options.

12. Shipping and Consumer Rights

Shipping representations and charges are intended to be communicated clearly and handled consistently with applicable Illinois consumer-protection requirements, including the Illinois Consumer Fraud and Deceptive Business Practices Act.

We do not intend for shipping statements, estimated delivery dates, promotional claims, or shipping charges to be misleading or deceptive.

13. Contact for Shipping Questions

For shipping questions, tracking concerns, address issues, damaged packages, or delivery problems, contact:

Pastoral Leadership Institute
209 E Liberty Dr
Wheaton, IL 60187
United States

Contact Person: VINCENT JAMES CAPOGNA
Email: [email protected]